Shipping policy

Shipping Policy

Last updated: October 7, 2026

Where we ship. We ship to residential and business addresses in the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or addresses outside the United States.

Who ships your order. Restore Suite is an online retailer. We do not run a warehouse or showroom. Your order ships directly to you from the manufacturer's or distributor's warehouse in the United States. If your order includes products from more than one manufacturer, they ship separately and may arrive on different days.

Shipping costs. The shipping cost for your order is calculated at checkout and shown to you before you pay. Shipping costs vary by product and manufacturer.

How orders ship. Small parcel items (sauna blankets, portable saunas, red light devices, accessories) ship by UPS, FedEx, or USPS. Saunas, cold plunge tubs, chillers, and other large items ship by LTL freight carrier. Processing and transit times depend on the manufacturer and your location. If you need a delivery estimate before you order, contact us and we will confirm it with the manufacturer. Business days are Monday through Friday, excluding U.S. federal holidays.

Tracking. We email your tracking number or freight carrier details as soon as your order ships.

If your order is delayed. If your order cannot ship within the time we told you, or within 30 days of your order when no time was stated, we will email you before that time passes with a new estimated date. You can choose to wait or cancel for a full refund, including any shipping you paid.

How freight delivery works. Standard freight delivery is curbside: the driver brings the shipment to the end of your driveway or the nearest point the truck can safely reach. The carrier contacts you to schedule a delivery appointment, and an adult must be present to sign. Plan for two or more people to move large cartons. Liftgate, threshold, and inside delivery are not included unless the product page or checkout says so. If you would like an upgrade, contact us before you order and we will quote it in writing; you pay for it only if you accept the quote.

Missed appointments and address changes. If a scheduled freight delivery cannot be completed because no one is present, the site cannot be reached by the truck, or you change the address after shipment, the carrier may charge redelivery or storage fees. We will tell you the amount and get your approval before any such charge.

Inspect before you sign. Check every carton and the pallet before signing the delivery receipt. Write any visible damage on the receipt, photograph it, and keep all packaging. If the damage is severe, you may refuse the shipment. Report any damage, including concealed damage found after unpacking, to us within 48 hours of delivery so we can file a carrier claim. Damaged, defective, or incorrect items are repaired, replaced, or refunded at no cost to you. See our Refund Policy.

Questions. Email support@restoresuite.com or call (945) 280-3243, Monday through Friday, 9:00 AM to 5:00 PM Central Time. We reply within one business day.

Restore Suite mailing address: 9304 Forest Lane, Suite 206 PMB 536, Dallas, TX 75243, United States.