Warranty & Support
Warranty & Support
Products we sell come with the manufacturer's warranty that applies to that model, plus support from our team before and after the sale. Coverage terms are set by each manufacturer and are stated in writing on the product page.
What's covered
- Brand-name products: covered by the manufacturer's own warranty, with factory support and genuine parts. Length and terms vary by brand and by product, so check the specific product page or ask us for the manufacturer's warranty document before you buy.
- Our Restore line: covered directly by us under a 1-year limited warranty. Full terms are available on request.
How to get help
Contact us with your order number and a description of the issue (photos help) and we will guide you through warranty claims, replacement parts, setup questions, or returns. We read and respond to every message personally, typically within one business day.
- Email: support@restoresuite.com, or use our contact page
- Returns: see our Return & Refund Policy
- Shipping questions: see our Shipping Policy
Freight damage is not a warranty claim
Damage that happens in transit is handled as a carrier claim and has a much shorter deadline than a warranty claim. Inspect your shipment before signing, note any damage on the delivery receipt, photograph it, and keep the packaging. Report concealed damage to us within 48 hours of delivery. Our shipping policy has the full process.
What warranties typically exclude
Manufacturer warranties commonly exclude damage from improper installation, unauthorized modifications, normal wear, cosmetic damage from use, cleaning products the manufacturer has not approved, and operation outside manufacturer specifications. Improper installation can void coverage entirely, so follow the manufacturer's instructions and use a licensed electrician where required.