Return and Refund Policy

Refund Policy
Last updated: October 26, 2026

Cancellations. You can cancel at no cost any time before your order ships. Email support@restoresuite.com with your order number. Once an order has shipped, it is handled as a return.

Return window. Unless a brand below has different terms, contact us within 30 days of delivery to request a return. Every return needs a return authorization (RMA) from us first. Items sent back without an RMA cannot be accepted.

Condition. Items must be unused, unassembled and uninstalled, in the original packaging with all parts and paperwork.

Restocking fees. Unless a brand below has different terms, there is no restocking fee.

Saunas, cold plunge tubs, chillers and other freight items. You pay return freight, and the original shipping cost is not refunded. Items that have been assembled, installed, filled with water or used cannot be returned.

Small parcel items (sauna blankets, portable saunas, red light devices, accessories). You pay return shipping.

Brand-specific terms. These brands set their own return terms, which are also shown on each product page:

  • Liberty Spas hot tubs, Sweat Therapy saunas and Chill Therapy cold plunges: all sales are final. You can cancel before your order ships; if you cancel 60 or more days after payment, a cancellation fee of up to 20% may apply. Damage must be reported within 48 hours of delivery and is repaired or replaced. Liberty Spas warranty service is handled by Liberty’s technicians.
  • Harvia, Huum, Saunum, Narvi and ThermaSol, plus outdoor and infrared saunas whose product page shows 30-day returns with a 25% fee: returns are accepted within 30 days for unused, unopened items in the original packaging, with our written approval first. A 25% restocking fee applies, you pay return shipping, and shipping costs are non-refundable. Made-to-order, custom and open-box items, including ThermaSol sauna cabins, are final sale. Orders cancelled more than 3 hours after purchase may carry a 10% cancellation fee. Note any shipping damage on the delivery receipt and send us photos right away.
  • Therasage: returns are accepted within 30 days of delivery for items in like-new condition with all original packaging, manuals and accessories. Original shipping is not refunded, and a 15% restocking fee applies to returns that do not meet these conditions. TheraComfort weighted blankets are final sale.
  • Cryospring (Barton) cold plunges: water filters and other consumables, and custom-built products, are not returnable.
  • Durasage Health saunas: request a return within 30 days of delivery. Items must be new, unused and in the original packaging. Change-of-mind returns carry a 20% restocking fee.
  • Face Plunge and Protocol4: items must be unopened and sealed in the original packaging to be returned.
  • Mande Spa saunas: change-of-mind returns are not accepted. Damaged, defective or incorrect items are handled as described below.
  • Nushape sauna blankets: request a return within 30 days of delivery, in the original packaging with all accessories. Elective returns carry a 20% restocking fee.
  • Red Light Pro Devices, and outdoor saunas whose product page shows 14-day returns with a 5% fee: request a return within 14 days of delivery, with approval first. Items must be unused and in the original packaging (unopened and sealed for Red Light Pro). A 5% restocking fee applies. Report concealed shipping damage on Red Light Pro items within 3 days of delivery.
  • PlayMakar massage guns: request a return within 30 days of purchase, in the original packaging. Without the original packaging a 25% restocking fee may apply. You pay return shipping.
  • Harvia, ThermaSol and Mr. Steam heaters, controls, steam generators and accessories whose product page shows 30-day returns with a fee of up to 15%: request a return within 30 days of delivery for unused, uninstalled items in the original sealed packaging, with our written approval first. You pay return shipping, and a restocking fee of up to 15% may apply (up to 50% if packaging is missing or the seal is broken). Installed items are handled as manufacturer warranty claims.
  • All Day Sauna Co.: sauna hats, robes, gloves, buckets, thermometers and flooring can be returned within 7 days of delivery if unused and in original condition and packaging. Worn hats and robes cannot be returned for hygiene reasons. Flooring carries a $20 restocking fee. Outdoor sauna tents can be returned within 30 days of delivery. You pay return shipping, and original shipping is not refundable.
  • Relax Far Infrared Saunas: request a return within 30 days of the ship date, with prior authorization. Opened or used items carry a 15% restocking fee.
  • Ice Bath USA ice baths, saunas, chillers and accessories, plus Absolute Zero, Ambohr and IceCube products: Ice Bath USA ice baths and saunas are made to order. Request a return within 30 days of delivery; items must be unused and in the original condition and packaging, and you pay half of the return freight. Exchanges for another model within 30 days follow the same terms, with return and new shipping split 50/50. Report damage or defects within 7 days of delivery with photos, and the unit is replaced at no cost to you.
  • iCoolsport: made to order, so change-of-mind returns and refunds are not accepted. Report transit damage within 24 hours of delivery. Faulty items are covered under the manufacturer warranty.
  • NovaaLab: change-of-mind returns are not accepted. Damaged or defective items are replaced. The 2-year manufacturer warranty starts on your purchase date; keep your order confirmation as proof of purchase.
  • Penguin Chillers: request a return within 21 days of delivery. Returns need prior approval, carry a 20% restocking fee, and you pay return shipping. Custom-built units are not returnable.
  • RevivPro: request a return within 30 days of delivery with a return authorization. Approved returns carry a 20% restocking fee, and you pay return shipping. Ice baths that have been filled with water cannot be returned.
  • Wizzi Saunas: request a return within 30 days of delivery. Items must be unused, unassembled and in complete original packaging, with prior authorization. Approved returns carry a 15% restocking fee, and you pay return shipping and insurance. Assembled or used items, or items without original packaging, are not returnable. Orders cancelled before shipment have no fee. Report damage within 2 business days of delivery; damaged or defective items are repaired or replaced, or refunded if a repair or replacement is not practical.

Damaged, defective or incorrect items. Report them within 48 hours of delivery (24 hours for iCoolsport, 3 days for Red Light Pro Devices, 7 days for Ice Bath USA, Absolute Zero, Ambohr and IceCube, 2 business days for Wizzi Saunas), with photos. They are repaired or replaced at no cost to you, including shipping, or refunded where the brand authorizes it. Manufacturing defects found later are handled under the warranty shown on the product page, and we will help you file the claim.

Non-returnable. Items listed as final sale or not returnable in the brand terms above, and opened water-treatment products.

Refunds. Refunds go to your original payment method within 5 business days after we receive and inspect the return. Your bank may take a few more days to post it.

Contact. support@restoresuite.com · (945) 280-3243 · Monday through Friday, 9:00 AM to 5:00 PM Central Time
Restore Suite, 9304 Forest Lane, Suite 206 PMB 536, Dallas, TX 75243, United States