Shipping Policy

Shipping Policy

We ship to all addresses within the continental United States.

Small parcel items. Accessories, sauna blankets, and red light devices ship by standard parcel carrier, typically within 3 to 7 business days of order confirmation. Shipping is included on most of these items unless stated otherwise at checkout.

Freight items. Saunas, cold plunge tubs, and other large equipment ship by LTL freight carrier. Freight charges and delivery options are calculated and shown at checkout based on your delivery address. Freight timelines vary by product and location and are confirmed after purchase.

What freight delivery involves. Standard freight delivery is curbside. The carrier will call to schedule a delivery appointment, and an adult must be present to receive and sign for the shipment. Liftgate service, threshold delivery, and inside or room-of-choice delivery may be available at additional cost on some products. Confirm which service level applies before you order.

Inspect before you sign. Examine the pallet and cartons for visible damage before signing the delivery receipt. Note any damage on the receipt before signing, photograph it, and keep all packaging. If damage is severe, you may refuse the shipment. Concealed damage must be reported to us within 48 hours of delivery so we can file a carrier claim in time.

Additional charges. Redelivery, storage, address changes, inaccessible delivery sites, and remote-area surcharges may apply and are passed through at cost.

You will receive a tracking number by email once your order ships. For questions contact us at support@restoresuite.com and we will respond within one business day.

Delivery timelines are estimates only and are not guaranteed. Restore Suite is not responsible for carrier delays outside our control.